FAQ

  • Device Does Not Connect
    This type of device is not supported in WBC Fleet. See the full list of supported devices. If your device is not on the list, write to support@wbcfleet.com and attach the original communications protocol of your device. See New Hardware Support...
  • No Parameter for a Sensor
    Why there is not a parameter for a sensor? Make sure your device is able to work with this sensor. Double-check all parameters. It is possible that ...
  • Protocol for a New Device
    Is there a recommended protocol for manufacturers of GPS devices? Your program or hardware (device) will be supported in WBC Fleet faster and more efficaciously if you use one of ...
  • Google and Yandex Addresses in Reports
    There is no such possibility. Only WBC Fleet Maps are located on our server. Google and Yandex Maps are located on exterior servers and can be used only for rendering (visualization). Getting data from exterior servers takes an excessively long...
  • INGIT Maps
    Is it possible to activate INGIT Maps for WBC Fleet Hosting? There is no such possibility. INGIT Maps can be connected only to a client program. They do not fit for the web as their images are not static which means they cannot be split in...
  • Placing New Maps on WBC Fleet Hosting
    What is the procedure to place a new map on WBC Fleet Hosting? Send your request with ...
  • Wrong Addresses
    What is to be done if incorrect addresses appear in reports or in search address tool? As address information is taken form the map, a more accurate or modern map is required in such situations. You can send us such a map ...
  • Wrong Addresses
    What is to be done if incorrect addresses appear in reports or in search address tool? As address information is taken form t...
  • %ZONE% instead of Geofence Name
    My notifications come with the text like that: Vehicle_001 left %ZONE%. At 2011-11-23 13:35:10 it moved with speed 74 kph near 'Seaside Park Hotel, Leipzig'. Why there is no geofence name? The reason is that if you control exit from severa...
  • Cannot Remove Access to a Unit
    I remove access to a unit from a user, however, this unit remains available to this user. A possible explanation is that the unit is included in a group to which the user has some access....
  • Error 'Your browser does not support cookies'
    Why do I get the error “Apparently, your browser does not support cookies. Try again later'? It is nothing critical. To ...
  • Limit SMS Messages
    How can I restrict the number of SMS messages that a user can send? For example, to 5 messages per day. This limit can be set in ...
  • Notifications about Thefts
    How can I get notified about fuel thefts when they happen? Perform the following steps: Create a job with the type 'Send fuel information by e-mail or SMS'. ...
  • Problem Logging In Because of a Supposed Attack
    I cannot log in to the system. The error is: 'Reported/suspected attack site!' To enter the system, press 'Ignore this warning' below and continue. Probably, attacks were noticed on the parent domain of your monito...
  • Tracks with 'Stars' at Parkings
    The reason is a slight inaccuracy in coordinates sent by the tracker. It is absolutely normal for any type of equipment. This inaccuracy is appreciable ...
  • Unit Disappear from the Monitoring List
    I add all available units to the Monitoring panel but with each new session (login) the list is 2-3 units short again. Apparently, the user has no right to change their settings. If the option 'Can change settings' is disabled in user prop...
  • Violations Are Not Registered
    I created a notification with action to register a violation. The notification triggers but the violation is not registered. Why?...